Prolimax B.V., based at Kerkenbos 10-123, 6546BJ Nijmegen, Netherlands, is responsible for protecting your personal data. If you have any questions about this policy or your data, please contact our Data Protection Officer at thelebert@prolimax.com or call +31 24 123 4567.

We collect only the information needed to provide our services and fulfill our contracts with you. This may include:

• Contact details such as your name, email address, phone number, company, and job title.

• Transaction details like order history, payment information, and delivery addresses.

• Technical information such as your IP address, browser type, device details, and cookies.

• Communication records, including emails, chat messages, and service inquiries.

We use your personal data strictly to:

• Deliver and support our IT lifecycle services, including hardware refurbishment and logistics.

• Comply with legal obligations, such as tax and warranty requirements.

• Maintain the security and quality of our services, including website analytics and customer support.

We do not use your data for marketing or promotional purposes.

We process your personal data only when it is necessary to fulfill a contract, comply with legal obligations, or for our legitimate interests in operating and securing our business. We do not process your data for any unrelated or incompatible purposes.

Your personal data may be shared with trusted service providers who help us deliver our services, such as IT support, hosting, payment processors, and logistics partners.
If required by Dutch or EU law, we may share data with authorities.

If we transfer your data outside the European Union, we ensure that appropriate safeguards are in place, such as GDPR-approved Standard Contractual Clauses.

We keep your personal data only as long as necessary:

• Customer data is retained for three years after the end of our business relationship, unless a longer period is required by law.

• Financial records are kept for seven years, in line with Dutch tax regulations.

You have the right to:

• Access, correct, or delete your personal data.

• Object to or restrict how we process your data, or request data portability.

• File a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you are unhappy with how we handle your data.

To exercise your rights, contact us at thelebert@prolimax.com.

We use industry-standard security measures to protect your personal data, including encryption in transit and at rest. Our processes are ISO 9001:2015 certified, and access to your data is limited to authorized personnel only.

We do not use automated decision-making or profiling in our business.

We may update this Privacy Statement from time to time. The latest version will always be available on our website. If there are significant changes, we will notify you directly where possible.

If you have any questions about this Privacy Statement or your personal data, please contact our Data Protection Officer at thelebert@prolimax.com or call +31 24 123 4567.